Huge early season savings in Les Coches Find out more

Huge early season savings in Ardent Find out more

Huge early season savings in Les Coches Find out more

Huge early season savings in Ardent Find out more

Privacy and Cookies Policy

Family Ski is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Family Ski may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from June 2012.

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service and, in particular, for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies
You should be aware that when you use our websites information may be collected through the use of cookies.

If you’d like to learn how to manage your cookies and opt out of accepting cookies, please see the documentation for your web browser.

What are cookies and how do they work?
Cookies are small bits of text that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website on each subsequent visit so the website can recognise you and can then tailor what you see on the screen.

What do we use cookies for?
Cookies are a key part of the internet. They make your interactions with websites much smoother and power lots of the useful features of websites. There are many different uses for cookies, but the cookies we use fall into these main groups:

1. Cookies that are required to provide the service you have requested
Some cookies are essential in order to enable you to move around the web site and use its features. Without these cookies, services you’ve asked for can’t be provided. These cookies don’t gather information about you that could be used for marketing or remembering where you’ve been on the internet.

Here are some examples of the essential cookies:

  • Keeping you logged in during your visit, without cookies you might have to log in on each and every page you go to
  • Some session cookies which make it possible to navigate through the website smoothly and these are automatically deleted after you close your web browser

2. Improving your browsing experience
These cookies allow the website to remember choices you make, such as your language or region and provide enhanced features.

Here are a few examples of just some of the ways that cookies are used to improve your experience on our websites:

  • Remembering your preferences and settings, including marketing preferences
  • Remembering if you’ve completed a survey, so you’re not asked to do it again
  • Remembering if you’ve been to the site before as a first time user might see different content to a regular user
  • Enabling social media components, like Facebook or Twitter

3. Analytics
We like to keep track of what pages and links are popular and which ones don’t get used so much to help us keep our sites relevant and up to date. It’s also very useful to be able to identify trends of how people navigate through our sites and if they get error messages from web pages.

This group of cookies, often called “analytics cookies” are used to gather this information. These cookies don’t collect information that identifies a visitor. The information collected is anonymous and is grouped with the information from everyone else’s cookies. We can then see the overall patterns of usage rather than any one person’s activity. Analytics cookies only record activity on the site you are on and they are only used to improve how a web site works.

Some of our websites and some of the emails you might get from us also contain small invisible images known as “web beacons” or “tracking pixels”. These are used to count the number of times the page or email has been viewed and allows us to measure the effectiveness of its marketing and emails.

We may also use remarketing cookies from time to time. These cookies are written by Google for the purpose of showing advertisements to users who have previously visited our site as they browse other websites on the internet. Further information on Google Remarketing can be found here: http://www.google.com/ads/innovations/remarketing.html

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Family Ski Company Ltd. Bank Chambers, Walwyn Road, Colwall, Malvern, WR13 6QG

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us at [email protected] as soon as possible. We will promptly correct any information found to be incorrect.