For those guests who have a booking with us in March and April 2020:
This remains a situation we ever expected to be in and is clearly very difficult for all impacted and we are very sorry for that. We are deeply grateful for the understanding and support shown by so many of our guests and are working hard to progress matters as quickly as we can. However in most cases we are waiting to hear from guests on their insurance claims which, not surprisingly, are proceeding slowly, and there is little we can do to speed things up.
In the meantime, we are pleased that we have managed to secure the loan we need to manage the significant financial impact of Covid-19. We are asking guests to keep us informed of progress with their insurance and then to contact us to deal with further potential refunds which we are making to the extent we are able. As soon as you get to a point where we can help please let us know and we will do all we can to help as quickly as possible.
We are working like so many other businesses with a reduced team at home and we are dealing with a large volume of queries by email rather than by phone and so our phones remain closed for now. This is not our preferred way but works best for now.
We wish you all well in these challenging times.
For those wanting to book for 20/21 season
Our website is in operation as normal, so please do look at our availability checker where you can get a general quote, but follow the quote process through and we will be more than happy to provide you with a more accurate quote if you require.
For those wanting to pay their Early Bird discount:
We have extended our payment deadline till Friday 19th June 2020.
As our UK office staff are working from home. If you require our bank details, please email us and we will send these to you, so that you can make a transfer by the above date. To make a card payment please email us and we will call you back.
Our website will announce when our phones are fully operational again.
Once again, thank you for your patience and understanding in these challenging times.
All our holidays remain fully ABTOT protected as normal.