Family Ski Company Terms & Conditions
In these Booking Conditions “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them as the context requires. “We”, “us” and “our” means Family Ski Company Limited. These Booking Conditions only apply to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “holiday”, “booking” and “arrangements” mean such holiday arrangements unless otherwise stated. References of “departure” means the commencement date of the arrangements you book with us.
- Reservation, Confirmation, and Contract
You may make an enquiry through our website or by telephone. Once you have provided us with the detailed information requested in respect of your booking, we will provide you with a booking quote which you must please carefully check before confirming to ensure it accurately and fully reflects your requirements. Once you have told us you wish to book and made payment of the applicable deposit (or full payment if booking within 10 weeks of departure), we will send you a booking confirmation. We may reserve your holiday by telephone and advise you verbally how long we will hold your reservation before your deposit must be received. The party leader is responsible for making all payments to us. Deposits are not refundable, except as provided in Clause 8 ‘Changes & Cancellations by us’. You may pay your deposit by electronic bank transfer or by credit or debit card. Please check your booking confirmation as soon as you receive it and notify us within 14 calendar days if you believe there are any errors or omissions as it may not be possible to make changes later. By asking us to confirm your booking, you are deemed to have agreed to these Booking Conditions. If you have not received your booking confirmation within 14 days of making payment, please contact us to make sure that your booking is confirmed. As soon as you receive your booking confirmation, please visit your booking page (to which we will provide a link) and provide the requested additional information.
A binding contract between us comes into existence between you and us on the date of issue shown on our booking confirmation. We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) except as set out below. We both also agree that any claim (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
- Travel Insurance
We do not sell insurance policies. However all persons named on the booking confirmation must have adequate travel insurance to cover in particular the cost of cancellation, medical expenses and repatriation in the event of accident or illness. Please also make sure your policy covers you for all activities you will be undertaking whilst on holiday. You also agree to indemnify us against all liabilities, costs and consequences which we may suffer or incur as a result of you not being adequately insured.
- Special Requests, Reduced Mobility, Medical Conditions and Disability
If you have any special requests, for example special dietary requirements or ‘special needs’ childcare or any other special requirement such as a cake on a child’s birthday, we will do our best to assist, but you must discuss these when booking. If we feel unable to meet any such special request, we will normally inform you verbally of this immediately, although we may need to make further enquiries before confirming whether or not we can provide such services. You must also confirm such special requests on the on-line booking confirmation details form or by email. This ensures that any descriptions, agreements and assurances given verbally are properly documented and therefore correctly actioned. Please note, confirmation that a special request has been noted or passed on to the supplier, or the inclusion of the special request on your booking confirmation form (or any other documentation) is not confirmation that the request will be met. Unless and until specifically confirmed all special requests are subject to availability and are not guaranteed. Any special requirement which we have accepted will be specifically confirmed as accepted on your booking confirmation.
Before you make your booking, we will advise you as to whether the proposed holiday arrangements are generally suitable for someone with reduced mobility. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements are likely to vary considerably. When we refer to reduced mobility, this means any material reduction in mobility whether this is permanent or temporary and whether caused by age or by physical or mental disability or impairment or other cause of disability. If you suffer from any medical condition, disability or reduced mobility which may affect your holiday (including the booking process) or have any special requirements as a result, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing on the on-line booking confirmation details form or by email at the time of booking and as soon as possible in the event that any disability, medical condition or reduced mobility develops or deteriorates after booking.
- Payment of Balance
The balance of your holiday cost will be shown on your booking confirmation and must be paid at least ten weeks before your scheduled departure date. If a booking is made within this period the full amount will be payable immediately. If you fail to pay the balance by the due date and fail to respond immediately to requests for payment, we reserve the right to treat your booking as cancelled by you. You will then be liable to pay cancellation charges under the provisions of Clause 7 below. We also reserve the right to apply a late payment charge of £20 per day payment is overdue per booking.
- Discounted holidays
We reserve the right to discount holidays. It is therefore possible that you might be sharing accommodation with guests who have paid a lower price.
- Currency Variations
We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We also reserve the right to introduce a currency surcharge formula applicable to the price of your holiday at any time before your holiday is confirmed in accordance with the current Package Travel Regulations. We will advise you of any error of which we are aware, the then applicable price and details of any applicable currency surcharge formula at the time of booking.
- Changes or Cancellation made by you
We will, whenever possible, endeavour to make changes or additions to your booking on request, but are not under any obligation to do so. You will be liable for any expense incurred by us and any charges or expenses incurred or imposed by any of our suppliers in making any such changes. Such amounts will be shown on your revised booking confirmation. You will not normally be liable for any administrative amendment fee, but we reserve the right to charge up to £30 per party member in the event that, in our opinion, an excessive number of requests for changes are made by a single family or party. You may transfer your booking or your place on the booking to someone else (introduced by you) without payment of our cancellation charges provided the person to whom you are making the transfer satisfies all conditions which form part of your contract with us. Requests for a transfer must be made in writing at least 7 days prior to departure and must be accompanied by the name and other applicable details of the replacement person(s). Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result must be paid before the transfer can be effected.
You may cancel your confirmed booking at any time before departure. We must be informed in writing if you wish to cancel your holiday. The following charges apply based on the date we receive your written notification. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges. Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling. In calculating these cancellation charges, we have taken account of possible cost savings and the generation of income from other bookings which may be able to utilise cancelled services to the extent this is likely to be achievable.
Bookings for sole occupancy of a chalet are treated as a single booking under a single contract with a single party leader responsible for the booking and payment for it, even where payment may be made by several family leaders. If any members of this booking are unable to take their holiday for any reason, then payment for the entire booking will remain due including accommodation, childcare and extras and be the responsibility of the party leader. Where costs for ski lessons and lift passes have not been incurred or are recoverable we will deduct these amounts from our invoice. You may normally substitute other party members in which case we reserve the right to make an administration charge of £30 per new party member which will be added to the invoice price. If you wish we will attempt to reduce any increased cost per party member by selling holidays to other guests under a separate booking and where we are able to do this we will reduce your invoice. If you increase your party size by agreement with us we will add the cost of the additional party members to the original invoice price.
Period before departure within which Amount of cancellation charge:
written notice is received by us:
- 70 days or more deposit only
- 29-69 days 50%
- 15-28 days 70%
- less than 14 days, or no show 100%
- Changes and Cancellation by us
(1) We start planning the holidays we offer many months in advance. Occasionally we have to make changes to and correct errors on the website and other details before bookings have been confirmed which we reserve the right to do. Changes to confirmed holiday arrangements sometimes have to be made and we reserve the right to do so in accordance with this clause 8. Where changes are due to clerical error eg, our mistakes in invoicing for services provided, the error will be corrected and you will be responsible for any payment necessary to correct the error. If the error is in our favour we will reimburse you accordingly.
Most changes will be insignificant and we have the right to make these. Where an insignificant change is made before departure, we will notify you in writing. No compensation is payable for insignificant changes. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to any of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted as referred to in Clause 3. Where we have to do so, Clauses 8(2), 8(3) and 8(4) will apply. All alterations which are not significant in accordance with this clause 8(1) will be treated as insignificant changes.
(2) In the event we have to significantly alter any of the main characteristics of your confirmed arrangements or accepted special requirements, we will provide you with the following information in writing as soon as possible: (i) the proposed alteration and any impact this has on the price; (ii) in the event that you do not wish to accept the alteration, details of any alternative holiday we are able to offer (including the applicable price); (iii) your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or any alternative holiday offered; and (iv) the period within which you must inform us of your decision and what will happen if you don’t do so.
(3) We will, where appropriate, pay you the compensation shown below if we have to cancel or make a significant change to your holiday. This compensation will not be payable where a change is not significant or we have to make a change or cancel as a result of unavoidable and extraordinary circumstances. The scale of compensation per person is based on the number of days between giving notification of the change or cancellation to the Client who made the booking and the scheduled departure date as follows: more than 70 days – nil, 69-29 day – £30, 28-15 days – £40, less than 14 days – £50. These compensation figures will be reduced for children by the relevant percentage discount that was applied to their accommodation price.
(4) If you choose to cancel your booking in accordance with clause 8(2), we will refund all payments you have made to us within 14 days of the date we receive your written cancellation. If we don’t hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within 14 days of our doing so. No compensation will be payable or other liability accepted where a change results from unavoidable and extraordinary circumstances (see clause 9).
(5) We have the right to terminate your contract in the event we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances (see clause 9) and we notify you of this as soon as reasonably possible. Where we have to cancel your booking in these circumstances, we will refund all monies you have paid to us within 14 days of the date we inform you of the cancellation but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred. We will of course endeavour to offer you an alternative holiday where possible which you may choose to book in place of that cancelled at the applicable cost. We also have the right to cancel if you fail to make payment in accordance with the terms of your contract in which case Clause 7 will apply.
(6) In the event that unavoidable and extraordinary circumstances (see clause 9) occur in the place of destination of your holiday or its immediate vicinity and significantly affect the performance of the contracted arrangements or the carriage of passengers to that destination, you will be entitled to cancel prior to departure without payment of cancellation charges. We will notify you as soon as practicable in the event of this situation occurring.
- Unavoidable and Extraordinary Circumstances
Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss (as more fully described in Clause 17(2) below) as a result of, unavoidable and extraordinary circumstances. In these Booking Conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include (but are not limited to) the threat or occurrence of any of the following: war, riot, civil strife, terrorist activity, sickness (especially staff sickness), quarantine, industrial dispute, natural disaster, fire, technical problems with transport, closure or congestion of airports, roads or air space, train stations or ports, adverse weather conditions, landslide and avalanche danger.
It is possible that holiday arrangements may be affected by Brexit and we are of course monitoring the situation carefully. We will do our utmost to surmount any difficulties to provide your holiday and, if necessary make alternative arrangements or make refunds where possible, but will not be liable to pay you any compensation since these events represent unavoidable and extraordinary circumstances.
- Flights and Transport
We do not sell flights. We may however assist our Clients in finding flights through third party travel agents or flight suppliers who are totally independent of us and with whom we work. These third parties will either be the agent of an ATOL (Air Travel Organiser’s Licence) holder or an ATOL holder who will ensure your flight booking is financially protected in accordance with ATOL Regulations. Your contract will be with the ATOL holder and payment will be made directly to the ATOL holder or their authorised agent (and not us). No contract for the arrangement of flights will be entered into between the Client and Family Ski Company Ltd.
- Delays to Flights and other Transport
We have no control over the operation of flights and other public transportation, and cannot accept any responsibility or liability for any technical or other operational problems. Please allow plenty of time for flight and train departures, etc., as we cannot accept responsibility for the consequences of missed transfers. If you have booked transfers with us between airports or train stations and our resorts and your flight arrives later than the specified operating time for your transfer of which you have been advised, you may have to pay for private or public taxi transfers at the prices quoted at the time. Therefore, although we will use our best endeavours to give you practical help and advice to reduce where possible the costs of such transfers to you, we strongly advise you to ensure your travel insurance covers missed connections and transfers.
If you have booked transfers with us, we will advise you of the time of your departure transfer at the end of your holiday, but we cannot accept responsibility or liability if your party is not ready to depart at the specified time and consequently misses any flight or other transportation departure, although we will still do our best to get you there in time subject to adhering to normal standards of road and passenger safety. We will also not be liable for the consequences and costs to any Client due to any delays occurring as a result of unavoidable and extraordinary circumstances, as defined in Clause 9. Please note that this also includes unexpectedly adverse traffic conditions where we cannot reasonably avoid the effect of those conditions.
Our chalets and resorts are chosen for their location and suitability for family skiing holidays. Chalets can never be perfect in every respect and you accept that a degree of tolerance is required for this type of holiday. The family skiing holiday chalet that is perfect in absolutely every respect does not exist in the Alps. Alpine standards of room space, ceiling heights, plumbing and electrics can sometimes require a degree of tolerance to be exercised. We cannot guarantee and indeed it is almost impossible, to keep accommodation spotlessly clean, particularly access areas such as hallways and staircases, due to the constant comings and goings of people, particularly children, into and out of chalets. Sometimes things like cooking facilities, hot water supply and electrics do fail in which case we will move as quickly as reasonably possible to remedy the situation once we are aware of it. However this will often depend on securing tradesmen at short notice which can be problematic in the Alps in the winter season. We will not generally be liable to pay compensation for such breakdowns provided we have done our best to remedy the problem as quickly as we reasonably can in the circumstances.
We try to ensure that our chalets are child-friendly, but it must be remembered that most chalets are rented and the owners do not always allow us to make all the changes that we would like. In some chalets there are steep staircases unsuitable for very young children and floors in French chalets are often tiled and smooth. There are also hard and sharp or hot surfaces such as around fireplaces. Parents should familiarise themselves with potential hazards, take all sensible precautions and supervise children at all times. Please ask at the time of booking if you have any particular concerns.
- Jacuzzis, Hot Tubs, Saunas, and Wifi
Please note safety is of the utmost importance to us: Jacuzzis and Hot Tubs, (referred to as ‘Hot Tubs’ below) can be dangerous if used without due care and attention. Children under the age of 16 years wishing to use the Hot Tubs must have adult supervision at all times. All persons using the Hot Tubs do so at their own risk. Instructions for the use of the Hot Tubs will be displayed in each chalet, and we cannot stress strongly enough the importance of being aware of and abiding by these instructions. In particular, we ask all persons to shower before entering the Hot Tubs and not to use any shampoos, soaps, or gels, since the use of these often cause problems with filtration and water purity and often result in closure of the Hot Tubs for deep cleaning and maintenance. Drinking of alcohol is not recommended when using the Hot Tubs and the use of any glass container is forbidden.
Please note that Hot Tubs are often, but not always, deep cleaned on arrival and departure days and therefore may not be available for use on such days. Please also note that Hot Tubs have many pumps, motors, blowers, and filtration equipment and from time to time any of these components can fail, thereby resulting in the closure of a Hot Tub. Such events are by definition outside our control and whilst we will use our best endeavours to bring the Hot Tub back into service as quickly as reasonably possible, it is sometimes impossible to remedy the problem straight away. We will not be liable to pay any compensation due to any Hot Tub being out of service in this situation.
Please note that, under French Law, we understand that it is not permitted for anyone under the age of 16 years to enter a Sauna. In the event that a Sauna is out of service for an operational reason beyond our control, we will use our best endeavours to bring the Sauna back into service as soon as possible, but we will not be liable to pay any compensation due to any Sauna being out of service.
Please note that Wifi in the mountains is not always reliable, especially under the strains of multiple connections in a chalet. We do ask guests to help each other by avoiding data-hungry web use. Whilst we will do our best to bring any internet connection back into service as quickly as reasonably possible, we cannot guarantee that this will be possible, and we will not be liable to pay any compensation due to any Wifi connection going or being out of service.
- Ski lessons, lift passes, transfers, car hire, ferry crossings and train travel
Where we make or take a booking from you for ski lessons we do so as your agent with the ESF (or other applicable ski lesson provider). Normally the ESF provides children’s ski lessons in all our resorts. Please note that the ESF is not a company and therefore not a legal entity. All Ski Instructors working with the ESF in each resort are effectively self-employed persons. We have no control over which Instructor will be allocated to lessons attended by children that we book with the ESF on your behalf. We have no control over the ski lessons, the ESF or other ski lesson providers and we cannot accept any liability for the lessons provided by or for the acts or omissions of the ESF or other ski lesson provider or any of their employees or other personnel (including ski instructors). Where we make or take a booking from you for lift passes, ferry crossings, rail travel and/or car hire we do so as booking agent only for the lift company, ferry company, train company and/or car hire company (as applicable). We have no control over, and cannot accept any liability for, the provision or operation of any lift service, ferry service, rail service or the car hire or for the acts or defaults of any company or other entity which provides such services (or any of their employees or other personnel).
Where we take a booking from you for transfers (for example between your resort and the airport) in vehicles which are not leased by us or driven by our drivers we do so as agent for the transfer company. We have no control over the provision of those transfers or the transfer company and we cannot accept any liability for those transfers or for the acts or omissions of the transfer company or any of their employees or other personnel.
Ski lessons, lift passes, lift operation, ferry crossings, rail travel, car hire and the transfers mentioned above do not form part of your contract with Family Ski Company and our acceptance of liability set out in Clause 17(1) does not apply to these services as they do not form part of any package we sell. Your contract will be with the ESF or other ski lesson provider, lift operator or ferry, train, car hire and/or transfer company (as applicable) and their terms and conditions will apply to that contract.
In the event however that we are found liable in any respect for any of these services (for example in our capacity as booking agent), that liability is limited to the cost of the particular service concerned. We do not limit or exclude our liability for death or personal injury arising from our negligence or that of our employees.
Please note: If you experience any difficulties with ski lessons booked through us, you should contact our Ski School Helper or Resort Manager immediately that you perceive a problem and he or she will do their best to assist you to resolve the problem. We normally have a very good relationship with the ESF in each of our resorts and we are often able to assist to resolve difficulties to everyone’s satisfaction, but you must accept that we cannot guarantee this. Any assistance provided to you in relation to any complaint you may have concerning ski lessons, transfers or lift passes booked through us is provided on a goodwill basis and in our capacity as booking agent only.
- Complaints Procedure
If you have any cause for complaint during your holiday you must contact your Chalet Host or Resort Manager immediately, so that we have the opportunity to deal with your complaint quickly in order to make the rest of your holiday satisfactory. We ask you to accept that it is not reasonable to complain later about something that we have not been given the chance to address and remedy whilst you are on holiday. However, if you are not satisfied with the handling of your complaint in resort once notified, you must put your complaint in writing to us within 28 days of leaving your resort. We will acknowledge receipt of your complaint, investigate and normally respond within 28 days and will let you know if we feel that we may need longer than this. It is very important to follow the above Complaints Procedure and in the event that you do not do so, any right you may have had to claim compensation, where applicable, is likely to be affected and may be lost altogether. Any assistance provided in assisting you to resolve any complaints you may have in relation to ski lessons, lift passes and/or transfers booked through us (except for inclusive transfers) is provided on a goodwill basis and in our capacity as booking agent only. We do not limit or exclude our liability for death or personal injury arising from our negligence or that of our employees. We accept responsibility for inclusive transfers booked with your accommodation and which form part of your holiday package in accordance with clause 17.
- Behaviour and damage to equipment and property
We expect our Clients to behave courteously and show consideration for other Clients and our members of staff. We reserve the right, at our absolute discretion, to terminate your holiday if we have reason to believe that your behaviour is unreasonable or likely to cause distress, danger, or significant disturbance to any of our Clients, members of staff, or any of our suppliers or other third parties. In the event that we exercise our reserved right our responsibility and liability to you will cease immediately and we will not be liable for any consequent costs or expenses that you may incur (including any alternative accommodation arrangements), nor will we pay any refunds or compensation. Responsibility and liability for meeting the cost of rectifying any damage that you may cause to our, or to our supplier’s, or to other third party’s equipment or property will be yours. You also agree to indemnify us for and against any claims (including legal costs) made by third parties arising from such damage.
- Our liability to you
Please note: our acceptance of liability set out in this Clause 17 does not apply to ski lessons, transfers (other than inclusive transfers booked with your accommodation), lift passes, ferry crossings, rail travel and car hire as these services do not form part of your holiday package. See Clause 14 for further details.
(1) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide, as applicable, as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these Booking Conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
(2) We will not be responsible for any injury, illness, death, loss (including loss of enjoyment and loss of possessions), damage, expense, cost or other sum or claim of any nature or description whatsoever which results from any of the following: i. the act(s) and/or omission(s) of the person(s) affected; or ii. the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable
or iii. unavoidable and extraordinary circumstances as defined in Clause 9 above
(3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any third party agrees to provide for you where the services or facilities are not advertised in our brochure or on our website and we have not agreed to arrange them as part of our contract and any excursion or activities you purchase during your holiday. In addition, regardless of any wording used by us on our website, in our brochure or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract, and the laws and regulations of the country in which your claim or complaint occurred, will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with the applicable local laws and standards, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question. Please note, however, our obligation is to exercise reasonable skill and care as referred to in Clause 17(1). We do not make any representation or commitment that all services will comply with applicable local laws and standards and failure to comply does not automatically mean we have not exercised reasonable skill and care.
(5) Except as permitted by English law, we do not limit the amount of damages you are entitled to claim in respect of personal injury or death which we or our employees have caused intentionally or negligently. For all other claims, if we are found liable to you on any basis the maximum amount we will have to pay you is three times the total holiday cost of the person(s) affected. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
(6) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description which (1) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) relate to any business (including without limitation, self employed loss of earnings).
- Prices and Web Site Accuracy
Please note, the information and prices shown on our website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of information on the website, regrettably errors do occasionally occur. Floor plans in particular are indicative and not necessarily to scale or fully accurate in all details. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
- Terms and Conditions
Please note, we reserve the right to make changes to these Booking Conditions, always provided that we inform you of any such changes at the time of your booking. We will confirm any such changes to you in writing either before or at the time we send out your Booking Confirmation if you decide to proceed with your booking.
- Safety standards
Please note, it is the requirements and standards of the country in which any services that make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.
- Financial security
We are fully bonded with ABTOT, the Association of Bonded Travel Organisers’ Trust in accordance with The Package Travel and Linked Travel Arrangements Regulations 2018. This arrangement means your money will be refunded in the unlikely event of our being unable to provide your holiday due to our insolvency.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company. ABTOT’s address is at 117 Houndsditch, London EC3A 7BT.
You can access the The Package Travel and Linked Travel Arrangements Regulations 2018 at https://www.legislation.gov.uk/ukdsi/2018/9780111168479/
- Assistance whilst away
In the event you end up in difficulty (of any sort) during your holiday, we will provide you with appropriate assistance as soon as reasonably possible including by the provision of appropriate information on health services, local authorities and consular assistance and by assisting you to make distance communications and to find alternative travel arrangements as may be applicable. Where you are in difficulty as a result of your negligence, we may charge you a reasonable fee for this assistance which will not exceed the costs we actually incur.
- Foreign Office Advice
The UK Foreign and Commonwealth Office publishes regularly updated travel information on its website www.gov.uk/foreign-travel-advice and https://travelaware.campaign.gov.uk which you are strongly recommended to consult before booking and in good time before departure.
- Passports, Visas and Health Requirements
Currently for stays up to 3 months in duration a passport with a minimum validity of 3 months from the start of your holiday is required. However, if you are a British citizen with a British passport and are travelling after 29 March 2019 (in the event that the UK leaves the EU without a deal), you should ensure that your passport has a minimum validity period of 6 months from the start of your holiday. If you renewed your passport before it expired, any unexpired time which is added to your new passport is unlikely to count towards the minimum 6 month validity period. British Citizens do not presently require a visa for holidays in France and it is not expected that this position will change after the UK leaves the EU. However, you must check the up to date position in good time before departure. A full British passport presently takes approximately 3 to 6 weeks to obtain. If you will be 16 or over when you go on holiday and haven’t yet got a passport, you should apply for one at least 6 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. If you are not a British citizen or hold a non British passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) to or through which you are intending to travel.
There are presently no compulsory health requirements for visiting France. It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Details are available from your GP surgery and from the National Travel Health Network and Centre http://travelhealthpro.org.uk . Information on health abroad is also available on www.nhs.uk/Live-well/healthy-body/before-you-travel You should obtain an EHIC (European Health Insurance Card) prior to departure from www.ehic.org.uk. An EHIC is not a substitute for travel insurance and will only be valid while the UK remains a member of the EU. Vaccination and other health requirements/recommendations are subject to change at any time for any destination. Please therefore check with a doctor or travel clinic not less than 6 weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information.
You must ensure you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges, other financial penalty, costs or expenses being imposed on or incurred by us, you will be responsible for reimbursing us accordingly.