Booking and Paying For Your Holiday
Because each of our chalets is different we only take bookings over the phone. That way we can advise you of the best available room (s) for your family.
We are happy to put a room/chalet on hold for 48 hours whilst you sort out your travel arrangements. Do remember that you need to organise your own flights – see our transfer page for more information. To confirm a booking, a non-refundable deposit of £150 per person is payable, or if your holiday is within 10 weeks of your departure, then payment is required in full.
We can take debit and credit cards (Visa or Mastercard, not American Express) over the phone. There is a charge of 2% for credit card payments on final balances but not on deposits. Or we can send you our bank details if you prefer to pay via bank transfer.
The balance is due ten weeks before departure and we will email you a reminder before it’s due.
We will send you an email including all of your holiday information approx 5 weeks before your departure date inviting you to give us a call, at a time of your convenience, when we can check your flight details, childcare requirements, sort out your lift passes and answer any queries you may have.
You will find full details in our online Holiday Information Pack. We’ll send you a link to the pack approx 5 weeks before your holiday. Have a look at the Lift passes and equipment page of our website for more information.